Terms and Conditions for Nathan IT Infrastructure
Last Updated: 30 January 2026
Welcome to Nathan IT Infrastructure ("we," "us," or "our")These Terms and Conditions ("Terms") govern access to and the use of our Services, including our website NathanDigital.com and any related services (collectively, the "Services"). By accessing or using the Service, you ("User" or "Customer") agree to be bound by these Terms.
1. Definitions
- Services: The software-as-a-service solutions, development services, artificial intelligence related services, and any related services provided by us as set out in the Agreement, including all features, tools, and content.
- User: Any individual or entity accessing or using the Services.
- Customer: A User who has subscribed to the Services under a paid plan.
- Subscription: The plan selected by the Customer, which defines access rights, features, and payment terms.
- Content: Any data, text, images, or other materials uploaded or generated by Users through the Services.
2. Acceptance of Terms
By accessing or using the Services, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into these Terms. You agree to comply with these Terms and any additional policies referenced herein.
3. Access and Use of the Service
3.1 Grant of Access
We grant you a non-exclusive, non-transferable, revocable license to access and use the Services for your internal business or personal purposes, subject to these Terms and your Subscription plan.
3.2 Restrictions
You agree not to:
- Copy, modify, reverse-engineer, or attempt to derive the source code of the Services.
- Resell, sublicense, or distribute the Services without prior written consent.
- Use the Services unlawfully or in a harmful manner.
- Attempt unauthorized access.
3.3 Account Responsibilities
You are responsible for maintaining confidentiality of your credentials and all activities under your account.
4. Subscription and Payment
4.1 Subscription Plans
Access to certain features of the Services requires a paid Subscription.
4.2 Billing and Payments
- Payments are due as specified in your Agreement.
- All fees are exclusive of applicable taxes, which you agree to pay unless otherwise stated.
- Failure to make timely payments may result in suspension or termination of your access to the Services, as described in your Agreement.
- Refunds, if applicable, are subject to our Refund Policy outlined on the website.
4.3 Auto-Renewal
Your Subscription will be renewed in accordance with the terms set out in your Agreement, of which prior written notice of non-renewal should be provided at least thirty (30) days before the expiration date of the current term.
5. Intellectual Property
5.1 Ownership
The Client shall retain ownership and intellectual property rights to the Client’s information. We retain all ownership and intellectual property rights to the Services, software programs, and anything developed and delivered under your Agreement or as agreed upon in your Agreement.
5.2 Content
We shall have a royalty-free, worldwide, irrevocable, perpetual license to use and incorporate into the Services any suggestions, enhancement requests, recommendation or other feedback provided by the Client or the Client’s software users, relating to the operation of the Services.
6. Data Privacy and Security
6.1 Privacy Policy
Our collection, use, and storage of your personal data are governed by our Privacy Policy, available at Privacy Policy | Nathan Digital. By using the Services, you consent to our data practices as described therein.
6.2 Data Security
We shall fulfil the requirements for security of processing as stipulated in article 32 of the GDPR. The documentation shall be available upon request by the Client. However, you acknowledge that no system is completely secure, and we are not liable for unauthorized access beyond our reasonable control.
6.3 Data Portability
You may export your Content using available tools or APIs in industry-standard formats, subject to the terms of the Subscription.
7. Service Level Agreement (SLA)
The SLA will be included in your Agreement, and the service level commitments applicable to the Services will be outlined herein.
8. Termination
8.1 By You
You may terminate your Subscription by providing thirty (30) days" written as described in the Agreement. Refund eligibility criteria are set out in the Refund and Cancellation Policy.
8.2 By Us
We may suspend or terminate your access to the Services immediately if you:
- Breach these Terms, or any terms set out in the Agreement.
- Failure to make timely payments.
- Engage in activities that harm the Service or other Users, or any terms set out in the Agreement.
9. Limitation of Liability
To the fullest extent permitted by law:
- The Services are provided "as is" without warranties of any kind, express or implied.
- We are not liable for indirect, incidental, or consequential damages, including loss of data, profits, or business opportunities.
- Our total liability for any claim arising from these Terms or the Service shall not exceed the amount paid by you for the term of Service in the preceding the claim.
10. Indemnification
You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your use of the Service, violation of these Terms, or infringement of third-party rights.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the United Arab Emirates (UAE). Any disputes shall be resolved through arbitration in UAE. You agree to submit to the exclusive jurisdiction of the courts in UAE for any legal proceedings.
12. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes via email or a notice on the Services at least (thirty) 30 days before they take effect. Continued use of the Services after such changes constitutes your acceptance of the updated Terms.
13. Miscellaneous
- Entire Agreement: These Terms, together with our Privacy Policy, Refund and Cancellation Policy and any applicable Subscription agreements, constitute the entire agreement between you and us.
- Priority of Agreement: In the event of any conflict or inconsistency between the signed Agreement and these Terms and Conditions, the signed Agreement shall supersede and prevail.
- Severability: If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.
- Force Majeure: We are not liable for delays or failures in performance due to events beyond our reasonable control, such as natural disasters or cyberattacks.
- Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights without restriction.
14. Contact Us
For questions about these Terms or the Service, contact us at:
Email: info@nathandigital.com
Acceptance: By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
